Getting Behind The Numbers: Understanding Patients' Assessments of Managed Care

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Title:

Getting Behind The Numbers: Understanding Patients' Assessments of Managed Care PDF

Url:

https://www.commonwealthfund.org/publications/fund-reports/2000/dec/ge...

Creator:

Edgman-Levitan, Susan.
Gerties, Margaret.
Harrison, Teresa.
James, Cara V.
Manocchia, Michael.
Smith, Fiona

Publisher:

Commonwealth Fund.

Description: Released in November, 2000, this 51-page report "set out to identify plan-level practices that contribute to a positive experience for plan members." Using data from the Medicare Managed Care Consumer Assessment of Health Plans Survey, the study examines nine plans with "different patterns of performance operating in five geographic markets." Not surprisingly, the study found that patients rated those managed care programs most successful that delivered needed care quickly, that had doctors and staff who communicated well, and that had a consistent, well-developed approach to customer service. The report also makes recommendations as to how managed care companies might improve in these areas. The report is published by the Commonwealth Fund, "which supports independent research on health and social issues and makes grants to improve health care practice and policy."

LC Classification:

Law -- United States -- United States (General) -- Contracts -- Particular contracts -- Insurance -- Particular branches -- Personal insurance -- Health. Medical care
Medicine -- Public aspects of medicine -- Medicine and the state -- Provisions for personal medical care -- State medical care plans. Socialized medicine. National health insurance. Compulsory insurance -- By region or country -- United States
Social sciences -- Finance -- Insurance -- Health insurance

GEM Subject:

Health
Social studies
Social studies -- Economics
Vocational Education
Health -- Consumer health
Vocational Education -- Allied health occupations

Date Issued:

2000

Resource Type:

Reference Material

Format:

Document -- PDF

Audience:

Educator
Learner

Education Level:

Higher Education
Higher Education -- Graduate/Professional
Higher Education -- Undergraduate (Lower Division)
Higher Education -- Undergraduate (Upper Division)
Higher Education -- Technical Education (Upper Division)
Higher Education -- Technical Education (Lower Division)
Vocational/Professional Development Education

Language:

English

Rights:

Commonwealth Fund

Access Rights:

Free access

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